Office Administration

As well as giving you a thorough understanding of general administration duties, this course can help you on the path to becoming an office manager or taking a supervisory position. You’ll start by going through routine tasks and as you progress through the course you’ll study supervision, delegation and leadership, as well as giving job instruction and identifying training needs. The final part delves into human resources and staff appraisals.

SUBJECTS:
1. Office Role and Function
2. Work/Personal Effectiveness
3. Workplace/Team Effectiveness
4. Reception Protocol
5. Telephone Operations
6. Mail
7. Records Handling
8. Records Processing
9. Records Maintenance
10. Office Equipment (Routine Tasks)
11. Office Equipment (Non-routine Tasks)
12. Occupational Safety and Health
13. Supervision, Leadership and Delegation
14. Staff Selection and Induction
15. Organisational Behaviour and Motivation
16. How and Why Adults Learn
17. Identifying Training Needs
18. Staff Performance and Appraisal Systems

Course Number:	20B
Prerequisites:	Open entry
Assessments:	18 lessons / 18 assignments
Duration:	This course must be completed within 24 months.
Level:
	Stotts Cengage Education is registered as a private training establishment by the New Zealand Qualifications Authority (NZQA) under the provisions of the Education Act 1989 and its subsequent amendments. This course has no National Qualifications Framework accreditation and no credits will be reported to NZQA upon completion.