Supervision (Introduction)

Anyone in a leadership or management role knows just how difficult it can be to offer the right supervision. Supervisors are key to the success of the organisation and are the vital link that ensures staff are performing. This course gives comprehensive coverage of the skills that you will need and the situations that you are likely to face in this role. It includes staff motivatation and handling conflict, as well as training and performance appraisal.

This is a NZQA approved course. Upon completion of this course you will be awarded a Stotts Cengage Education Introduction to Supervision Certificate.

You may consider transferring to our Certificate of Business Studies or the Complete Course in Business Management.

SUBJECTS
1. Organisation
2. The Role of the Supervisor
3. Understanding People at Work
4. Morale
5. Leadership
6. Developing Teamwork
7. Workforce Planning
8. Recruiting and Selecting Staff
9. Equal Opportunity
10. Induction of New Staff
11. Instructing and Training Staff
12. Performance Appraisal
13. Communications
14. Occupational Health and Safety
15. Problem Solving, Conflict Resolution
16. Industrial Relations
17. Planning and Monitoring
18. Methods Improvement
19. Meetings and Conference Leadership
20. Human Resources Management

Course Number:	339
Prerequisites:	Open Entry
Assessments:	20 lessons / 20 assignments
Duration:	This course must be completed within 24 months. 24 Months = 5 hours a week study 12 Months = 9 hours a week study
Level:	Level 4
	Stotts Cengage Education is registered as a private training establishment by the New Zealand Qualifications Authority (NZQA) under the provisions of the Education Act 1989 and its subsequent amendments. This course has NZQA local approval, which indicates it has been quality assessed by NZQA and industry. This course has no National Qualifications Framework accreditation and no credits will be reported to NZQA upon completion.