Office Administration
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As well as giving you a thorough understanding of general administration duties, this course can help you on the path to becoming an office manager or taking a supervisory position. You’ll start by going through routine tasks and as you progress through the course you’ll study supervision, delegation and leadership, as well as giving job instruction and identifying training needs. The final part delves into human resources and staff appraisals.
1. Office Role and Function
2. Work/Personal Effectiveness
3. Workplace/Team Effectiveness
4. Reception Protocol
5. Telephone Operations
6. Mail
7. Records Handling
8. Records Processing
9. Records Maintenance
10. Office Equipment (Routine Tasks)
11. Office Equipment (Non-routine Tasks)
12. Occupational Safety and Health
13. Supervision, Leadership and Delegation
14. Staff Selection and Induction
15. Organisational Behaviour and Motivation
16. How and Why Adults Learn
17. Identifying Training Needs
18. Staff Performance and Appraisal Systems
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Course Number: |
OFFA |
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Prerequisites: |
Open entry |
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Assessments: |
18 lessons / 18 assignments |
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Duration: |
This course must be completed within 24 months. |
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Stotts is registered as a private training establishment by the New Zealand Qualifications Authority (NZQA) under the provisions of the Education Act 1989 and its subsequent amendments. This course has no National Qualifications Framework accreditation and no credits will be reported to NZQA upon completion. |
Student Stories
Project Management
"I found the tutor great, he gave really constructive feedback and explained things when I wasn't quite there with the answer. I recently attended a 1 day course in Project Management to get a different perspective and ensure everything I had learnt was on track. It turned out I knew a lot more than the other students even though most of them have been working on projects for years and I have just begun. I've started looking for jobs in project management as a result." Kalena. Takanini
"I have recommended the Stott’s Project Management course to two colleagues, one has since completed the course, the other has recently enrolled." D.C. Huntly
"I loved the course and I am really sorry that you don't have advanced project management. Tutor, Dr Young was excellent giving me constructive feedback and accepting my views and opinions. Thank you so much, I have really enjoyed doing the course." N.D. Auckland
"Well worth it. Thank you Stotts for giving me this opportunity" R.L. Auckland